1. Agreement to These Terms

Before accessing the Savviee platform or creating an Account, please read these Terms of Service carefully. By proceeding, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Cookies Policy, and, where applicable, our Data Processing Addendum ("DPA"), each incorporated herein by reference.

These Terms apply to the Services in their current form and will automatically extend to any new features, tools, or functionality added to the platform in the future. The most current version of these Terms is always available at savviee.io/terms.

Savviee reserves the right to amend these Terms at any time by publishing updates to savviee.io/terms. We encourage you to check back periodically, as continued use of the Services following any update constitutes your acceptance of the revised Terms.

Plain-language summaries are included throughout this document for readability only and carry no legal weight. The formal Terms govern in all cases.

2. Account Activation

The individual who completes the account registration process will be the contracting party ("Account Owner" or "User") for the purposes of these Terms and will be the authorised account holder.

If you are registering on behalf of your employer or a business entity, that employer or entity is the Account Owner. By registering on their behalf, you represent and warrant that you have the legal authority to bind that entity to these Terms.

Whoever signs up for Savviee is responsible for the account and bound by these Terms. If signing up on behalf of an employer, the employer owns the account and is also bound by these Terms.

3. Account Terms

By creating a Savviee Account, you agree to the following:

• You must be at least 18 years of age, or the age of majority in your jurisdiction, or have express authorisation from a parent or legal guardian.

• You must provide your full legal name, current address, a valid email address, and any other information required to complete account registration.

• You are solely responsible for ensuring that all registration information is accurate, current, and complete at all times.

• Savviee will use the email address on your account as the primary method of communication.

• You are solely responsible for maintaining the confidentiality and security of your account credentials. Savviee is not liable for any loss or damage arising from your failure to maintain account security.

• You are responsible for all activity conducted under your account and all content uploaded, including videos, files, data, graphics, images, and links.

• Any breach or violation of these Terms, as determined at Savviee's sole discretion, may result in the immediate suspension or termination of your services without notice.

You must use your own accurate information to register. You are responsible for all activity on your account. We communicate by email and may cancel your service for any breach of these Terms.

4. Payment of Fees

The following payment terms apply to your Savviee account:

• A valid credit or debit card is required for all paid accounts.

• Monthly plan fees will be automatically billed to your nominated payment method every 30 days from the date of account activation.

• Annual plan fees will be automatically billed to your nominated payment method every 12 months from the date of account activation.

• A payment receipt will be issued by email to the address registered on your account following each successful billing cycle.

• Account Owners must dispute any discrepancy or error in an invoice within fourteen (14) days of receipt.

• For Australian tax residents: all subscription fees include GST (Goods and Services Tax) at the applicable rate.

• For Account Owners based outside of Australia: fees are exclusive of any applicable taxes, levies, or duties imposed by your jurisdiction, for which you are solely responsible.

• All fees are stated in Australian Dollars (AUD) unless otherwise specified.

• Savviee does not provide refunds under any circumstances, except to the extent required by non-excludable provisions of the Australian Consumer Law.

We bill automatically by credit or debit card. Once subscribed, payment is ongoing in the chosen plan interval until cancelled. All prices include GST for Australian users. We do not provide refunds, either in full or pro-rated, once the payment has been processed.

5. Cancellation and Termination

You may cancel your Savviee account at any time by:

• Submitting the Savviee Cancellation Form available at savviee.io/cancel; or

• Emailing your cancellation request to [email protected].

Your account will be cancelled within 72 hours of receiving a valid cancellation request.

IMPORTANT — DATA DELETION: Cancellation of your account will result in the permanent and irreversible deletion of all data, content, records, and settings associated with your account. This data cannot be recovered after deletion is confirmed. You are solely responsible for backing up all content, data, and records prior to requesting cancellation. Savviee accepts no liability for any data loss arising from account cancellation.

• Savviee reserves the right to modify, suspend, or terminate the services at any time, with or without notice, without liability to you or any third party.

• Savviee may suspend or terminate your account if it reasonably suspects fraudulent activity or a material breach of these Terms.

• Savviee reserves the right to change, pause, suspend, or cancel any account at any time.

5b. Account Transfer Fee

If you wish to transfer your Savviee account data to another provider's platform or account, a transfer fee of AUD $900 + GST applies. This fee must be paid in full before any data release occurs.

Upon payment of the transfer fee, Savviee will release account data in a format reasonably available. Savviee is not responsible for migrating your data to a receiving platform and accepts no liability for any data loss or incompatibility arising from a transfer. Savviee cannot guarantee what data will be accepted by or compatible with a receiving platform.

NOTE: You must formally request an account transfer before cancelling your account. Initiating a cancellation will trigger immediate data deletion, after which no transfer will be possible.

You can cancel at any time, but cancellation permanently deletes all your data. Back everything up first. A transfer fee applies if you wish to move your data to another platform.

6. General Conditions of Use

The following conditions apply to your use of all Savviee services:

• Technical support is available to paying Account Owners only, and is provided via the channels specified on the Savviee support page, unless an upgraded support tier or additional service has been purchased.

• You are responsible for all conduct occurring under your account, including the conduct of your customers and end users.

You and your customers and end users must not:

• use the services for any unlawful or unauthorised purpose, or in violation of any applicable laws, including but not limited to Australian law, copyright law, and privacy legislation;

• reproduce, duplicate, copy, sell, resell, or exploit any portion of the services without Savviee's express written permission;

• interfere with or disrupt the normal operation of the services, or attempt to access them by any means other than through the interfaces and instructions provided by Savviee;

• purchase search engine or pay-per-click keywords, or register domain names, that incorporate or are confusingly similar to the Savviee trade marks or brand;

• circumvent, attempt to circumvent, or disable any limitations or security controls imposed on your account or the platform;

• probe, scan, or test the vulnerability of any Savviee system or network without prior written authorisation;

• decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code or underlying ideas of the services or any software used to provide them;

• collect or store sensitive personal information (including health information, financial account details, or government identifiers) using the services, except at your own risk and in full compliance with all applicable laws;

• transmit viruses, malware, or any other malicious code or content through the services;

• use the services to infringe the intellectual property rights of any third party; or

• lend, resell, sublicense, or otherwise make the services available for the benefit of a third party without Savviee's prior written consent.

Questions about these Terms should be directed to: [email protected]

You acknowledge that your content (excluding payment card information) may be transmitted unencrypted across various networks and may be modified to conform to technical requirements of connecting systems. Payment card information is always encrypted during transmission.

Savviee does not knowingly provide services to persons under the age of 18. If you are under 18, you may only use the services with the active involvement and permission of a parent or legal guardian. Savviee will delete any personal information collected from a child under 13 upon becoming aware of such collection. If you believe Savviee may hold information about a child under 13, please contact [email protected] immediately.

The Savviee platform belongs to us. You must not misuse, copy, or exploit it. Your content may pass across networks unencrypted except for payment data. Minors require parental supervision.

7. Savviee's Rights

Savviee reserves the following rights in relation to the platform and these Terms:

• Savviee reserves the right to modify, suspend, or discontinue the services, in whole or in part, at any time and for any reason, with or without notice.

• Savviee reserves the right to refuse services to any person or entity at any time and for any reason.

• Savviee does not pre-screen user content but reserves the right, in its sole discretion, to remove or refuse to display any content that it deems unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.

• Verbal or written abuse directed at any Savviee staff member, customer, officer, or representative – including threats of any kind – will result in immediate account termination.

• Savviee reserves the right to provide services to your competitors. No exclusivity is promised in any market segment. Savviee staff and contractors may also be Savviee customers, provided they do not use your confidential information in doing so.

• In the event of a dispute regarding account ownership, Savviee reserves the right to request documentation to verify ownership and may transfer the account to the rightful owner or temporarily suspend it pending resolution.

We can modify, refuse, or cancel services at any time. In the event of an ownership dispute, we may freeze or transfer the account to the rightful owner.

8. Intellectual Property and User Content

Savviee does not claim any intellectual property rights over content you submit to the platform. All content you upload remains your property. You may remove your content at any time by deleting your account, subject to the retention provisions below.

By uploading content to Savviee, you grant Savviee a non-exclusive, royalty-free licence to:

• store and display your content as necessary to provide the services;

• allow other authorised users (such as your customers) to view your content; and

• review any content submitted to the services for the purpose of ensuring compliance with applicable laws and these Terms.

You are solely responsible for ensuring that your content complies with all applicable laws and regulations.

Any ideas, suggestions, feedback, code, or other input that you provide to Savviee regarding the platform or services ("Feedback") will be owned exclusively by Savviee. You irrevocably waive any claim to ownership, compensation, or remuneration in respect of any Feedback provided.

You hereby grant Savviee a non-exclusive, royalty-free right to use your trade names, trade marks, service marks, and logos for the purpose of promoting the Savviee service, unless you notify us otherwise in writing.

Savviee will not disclose your confidential information to third parties except as required in the ordinary course of providing the services. "Confidential Information" means any non-public information you provide to Savviee. It does not include information that: (a) was publicly known when we received it; (b) entered the public domain through no fault of ours; (c) we received from a third party without breach of any confidentiality obligation; (d) we are required by law to disclose; or (e) you have consented to us disclosing.

If you delete your account or these Terms are terminated, Savviee may retain copies of your information to the extent required by law or to meet compliance obligations, in accordance with our Privacy Policy.

What you upload is yours and your responsibility. Deleting your account removes your content. We may keep certain records for legal compliance. Feedback you give us becomes ours to use freely.

9. Limitation of Liability

To the maximum extent permitted by applicable law, you expressly acknowledge and agree that:

• Savviee shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising from your use of or inability to use the services.

• Savviee's total aggregate liability for all claims of any nature — whether arising under statute, contract, tort, or any other legal theory — shall not exceed the lesser of: (a) the fees paid by you to Savviee in the one (1) calendar month immediately preceding the event giving rise to the claim; or (b) AUD $100.00.

• The services are provided on an "as is" and "as available" basis without any warranty or condition, express, implied, or statutory. Savviee does not warrant that the services will be uninterrupted, timely, secure, or error-free.

• Savviee does not warrant the accuracy or reliability of any results obtained through use of the services, nor that defects will be corrected.

• You agree to indemnify, defend, and hold harmless Savviee, its related entities, officers, directors, employees, and agents from and against any claim, demand, loss, liability, cost, or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of any applicable law, or the infringement of any third party's rights by you or your end users.

We are not liable if you breach the law or these Terms. The services are provided as-is with no guarantees. Our maximum liability is capped at one month of your paid fees or AUD $100, whichever is lower.

10. Waiver and Entire Agreement

Savviee's failure to exercise or enforce any right or provision of these Terms at any time shall not constitute a waiver of that right or provision. These Terms constitute the entire agreement between you and Savviee regarding your use of the services and supersede all prior agreements, representations, and understandings between the parties.

If Savviee doesn't enforce a term on one occasion, it retains the right to enforce it later. These Terms represent the full agreement between us.

11. Modifications to Services and Prices

Savviee reserves the right to change subscription pricing upon at least 30 days' prior notice. Such notice will be provided by email to the address on your account and/or by a notice posted to savviee.io.

Savviee reserves the right to update pricing for consumable services (such as email, SMS, phone, and AI-based features) and for any third-party costs passed through to users, with at least 24 hours' notice.

Savviee reserves the right to modify, suspend, or discontinue the services (or any part thereof) at any time, with or without notice. Savviee will not be liable to you or any third party for any such modification, price change, suspension, or discontinuance.

We may change prices or services with appropriate notice. We are not liable for changes or discontinuations.

12. Optional Tools and Third-Party Services

Savviee may provide access to third-party tools, integrations, applications, or service providers as part of the platform. Savviee does not monitor, control, or endorse these third-party tools.

You acknowledge and agree that:

• Third-party tools are made available "as is" without warranties, representations, or conditions of any kind from Savviee.

• Savviee has no liability whatsoever arising from or relating to your use of any third-party tool, integration, or service.

• Your use of third-party services is entirely at your own risk and discretion, and you are responsible for reviewing and complying with the terms of any third-party provider.

• Savviee strongly recommends seeking independent professional advice before relying on third-party tools for compliance-sensitive purposes (for example, tax calculations).

Third-party tools are used at your own risk. We provide no warranties for them. Seek independent professional advice before relying on them for compliance-critical decisions.

13. Support Specialists and Consultants

Savviee may, from time to time, refer users to or make available independent support specialists and consultants ("Consultants") who can assist with building and operating accounts on the Savviee platform. Savviee does not employ all such persons and is not affiliated with independent Consultants.

Savviee does not endorse independent Consultants and accepts no responsibility for any work performed by them, or for any failure by a Consultant to complete a work order. Any reference to an independent Consultant is provided for informational purposes only and does not constitute an endorsement, recommendation, or guarantee by Savviee.

Under no circumstances shall Savviee be liable for any direct, indirect, incidental, special, consequential, or other damages arising from any contractual or other relationship between you and an independent Consultant.

Some support specialists and all consultants operate independently. Savviee is not responsible for their work. Use them at your own discretion.

14. Complimentary and Paid Support

14a. Complimentary Technical Support

Savviee's complimentary technical support covers:

• troubleshooting errors, bugs, and technical issues arising from platform functionality;

• guidance on how Savviee features work; and

• demonstrations of platform features using a demonstration account.

Complimentary technical support is available to all paying Account Owners at no additional charge.

14b. Paid Services

Tasks that go beyond the scope of technical troubleshooting, feature explanation, or demonstrations — including any work performed by Savviee staff directly within a user's account — constitute "done-for-you" services and are charged at the applicable rates published at savviee.io/services.

If you are unsure whether a task falls within complimentary support or requires a paid service, please contact [email protected] before requesting the work.

Basic troubleshooting and feature guidance are free. Any work performed inside your account by our team is a paid service.

15. Digital Millennium Copyright Act (DMCA)

15.1 General Policy

Savviee respects intellectual property rights and has adopted a policy consistent with the Digital Millennium Copyright Act. It is Savviee's policy to: (a) remove or disable access to content that is reasonably believed to be infringing; and (b) terminate the accounts of repeat infringers.

15.2 Reporting Copyright Infringement

If you believe that content on the Savviee platform infringes your copyright, please send a notice containing the following to the Designated Agent listed below:

• a physical or electronic signature of the copyright owner or authorised representative;

• identification of the copyrighted work(s) claimed to have been infringed;

• identification of the infringing content, with sufficient detail for Savviee to locate it;

• your contact information (name, address, telephone number, and email address);

• a statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law; and

• a statement, under penalty of perjury, that the information is accurate and that you are authorised to act on behalf of the copyright owner.

15.3 Response to Infringement Notices

Upon receiving a valid infringement notice, Savviee will notify the content provider and, unless a valid counter-notice is received within 48 hours, the content will be removed.

15.4 Counter-Notice Procedure

If you believe the content was removed in error, you may submit a counter-notice containing:

• your physical or electronic signature;

• identification of the removed content and its former location;

• a statement under penalty of perjury that you have a good faith belief the content was removed due to mistake or misidentification; and

• your name, address, telephone number, and email address, and a statement consenting to the jurisdiction of the courts of Western Australia.

15.5 Designated Agent

Name: Savviee, Attn: Copyright Infringement

Email: [email protected]

Address:156 Planet Street, Carlisle WA 6101, Western Australia

Savviee respects intellectual property rights. Send us a DMCA notice if you believe a user is infringing your IP. We will notify the user and remove the content unless a valid counter-notice is submitted.

16. Force Majeure

16.1 Definitions

"Force Majeure Event" means any event or circumstance beyond the reasonable control of Savviee, whether or not foreseeable at the time of entering into any agreement with the Customer, including without limitation:

• acts of God, natural disasters, earthquakes, floods, storms, bushfires, lightning, epidemics, or pandemics;

• war, armed conflict, invasion, civil war, rebellion, revolution, insurrection, military action, or coup d'état;

• terrorism, sabotage, or physical or digital infrastructure attacks, whether by state or non-state actors;

• cyberattacks, distributed denial-of-service (DDoS) attacks, ransomware, malware, or malicious interference with network, cloud, or telecommunications infrastructure, including attacks targeting upstream service providers;

• failure, outage, degradation, or unavailability of third-party infrastructure upon which the Savviee platform depends, including but not limited to cloud hosting providers, payment processors, communications platforms, or any other upstream technology provider;

• geopolitical events, trade sanctions, government embargoes, or restrictions on access to cloud computing resources imposed by any governmental or regulatory authority;

• internet backbone failures, submarine cable cuts, DNS failures, BGP disruptions, or other large-scale internet infrastructure events;

• labour disputes, industrial action, or strikes; or

• any other event that is unforeseeable, unavoidable, and materially beyond Savviee's reasonable control.

"Affected Party" means Savviee, where a Force Majeure Event prevents or delays its performance of obligations under these Terms.

16.2 Suspension of Obligations

To the extent that a Force Majeure Event prevents, hinders, or delays Savviee's performance of any obligation under these Terms:

• Savviee's obligation to perform is suspended for the duration of the Force Majeure Event;

• time for performance is extended by the duration of the Force Majeure Event; and

• Savviee is not in breach of these Terms and is not liable for any loss, damage, cost, or expense arising from non-performance or delayed performance during the Force Majeure Event.

For the avoidance of doubt, a Force Majeure Event affecting any upstream cloud hosting, payment, communications, or technology provider upon which the Savviee platform is built or integrated shall constitute a Force Majeure Event for the purposes of these Terms.

16.3 Notification

Upon becoming aware of a Force Majeure Event, Savviee will use commercially reasonable efforts to:

• notify affected Account Owners within 48 hours via email and/or a notice posted to savviee.io;

• describe the Force Majeure Event, the affected obligations, and an estimated duration where determinable; and

• provide updates at least every 48 hours for the duration of any critical (P1) platform outage.

Failure to provide notification within 48 hours does not prevent Savviee from relying on this Force Majeure clause, provided notification is given as soon as reasonably practicable.

16.4 Remediation

During a Force Majeure Event, Savviee will use commercially reasonable efforts to mitigate the impact on users and restore full service as soon as reasonably practicable.

16.5 No Refunds for Force Majeure Events

The Customer acknowledges and agrees that:

• all subscription fees and other amounts paid to Savviee are non-refundable in respect of any period of unavailability arising from a Force Majeure Event;

• a Force Majeure Event does not give rise to any right of termination, set-off, or withholding of fees by the Customer; and

• the Customer's sole remedy for service unavailability arising from a Force Majeure Event is a discretionary service credit at Savviee's absolute discretion, as described below.

Savviee may, at its absolute discretion and as a goodwill gesture only, offer a service credit to be applied against a future invoice. Any such credit:

• is not a contractual entitlement and creates no precedent;

• is applied to future invoices only and is not redeemable for cash;

• is non-transferable and expires 90 days from the date of issue; and

• requires a written request submitted within 14 days of the Force Majeure Event concluding.

16.6 Termination for Extended Force Majeure

If a Force Majeure Event continues for 60 or more consecutive days and materially prevents Savviee from delivering core platform functionality, either party may terminate the affected service agreement. Upon such termination:

• the Customer is not entitled to a refund of fees already paid, except to the extent required by non-excludable provisions of the Australian Consumer Law;

• the Customer remains liable for any outstanding consumable charges; and

• no early termination fees or penalties apply.

16.7 Australian Consumer Law

Nothing in this Force Majeure clause is intended to exclude, restrict, or modify any right or remedy implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other legislation that cannot lawfully be excluded or modified.

To the extent permitted by law, Savviee limits its liability for a breach of a consumer guarantee to:

• in the case of goods: replacement, repair, or the cost of replacement or repair; and

• in the case of services: re-supply of the services, or the cost of having the services re-supplied.

16.8 Governing Law (Force Majeure)

This clause, and all disputes arising from it, are governed by the laws of Western Australia, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

17. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with Savviee or these Terms — including any question regarding their existence, validity, or termination — shall be governed by and construed in accordance with the laws of Western Australia, Australia. The parties submit to the exclusive jurisdiction of the courts of Western Australia, Australia.

18. Legal and Billing Information

Business Name: Savviee

ABN: 30 426 566 334

Registered Address: 156 Planet Street, Carlisle WA 6101, Western Australia

Email: [email protected]

19. Language

These Terms and all related documents are written in English. The parties agree that all dealings under or in connection with these Terms will be conducted in English.

By creating a Savviee account or using the Savviee services, you confirm that you have read, understood, and agreed to these Terms of Service in full. If you do not agree to these Terms, you must not use the Savviee platform.

— End of Terms of Service —

For questions: [email protected]  |  savviee.io